MAry Walter customer serviceCustomer Service

 

Returns & Exchanges

In Store:
Items purchaced at our retail store can be returned within 10 days of purchase for an exchange or store credit. Store credits do not expire and can be used any time. Sale Items are not returnable.

 

Online:
If you are not satisfied with an items you purchaced online you may return it for a refund within 10 days of reciving your package. It is the customers responsibily to ship back the Item or Items. Damaged, worn, stained Items will not be accepted. Sale Items are final sale and not returnable. Shipping charges are not refundable. To ensure a smooth return please email us with the item or items that are being returned and a breif explanation. We will provide you with a return authorization number. Items without return authorization are not accepted for refund. Info@marywalter.net

 

Shipping

We ship items anywhere in the continental U.S. There is a flat $14 shipping and handling fee for ground UPS. We do offer quicker shipping options for an attitional fee. Please call us at 312-266-1094 to make arrangements for faster shipping options.

 

Ordering
Any items on our webstore can be purchaced by adding the items to your shopping cart and completeing the check out process. Please note that we are a boutique and all quantities are limited. Some items will be replentished, but, this is not a guarantee. Please be patient as we build our online selection.If there any questions about availability or if you have additional questions about a product or comments about the website ,please, do not hesitate to email or call us. Phone: 312.266.1094, Email: info@marywalter.net

 

Gift Cards
Don't know what to get that person on your list? A Mary Walter gift card is a great idea. Gift Cards do not expire and can be used online and in store. We even gift wrap and ship them if you like. Gift cards are not returnable.

 

Gift it
If your are purchasing an item as a gift we would be happy to wrap it for you. If purchasing online, please write in the comment box which item you would like gift wrapped. Please be detailed.

 

Personalize it
We understand that everyone is different and every leg or arm is not created equal. That is why we offer complimentary alterations with the purchace of full priced items (in store only).